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VOX VOICE PRIVACY POLICY

Vox Voice ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.voxvoice.com) and use our services.

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1. Information We Collect

We may collect the following types of information:

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A. Personal Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and payment information

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B. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interaction data

  • Cookies and tracking technologies

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C. Telecom & VoIP Data

In the course of providing VoIP and telecommunications services, we may collect:

  • Call logs, including time, date, and duration of calls

  • Phone numbers involved in communications

  • Voicemail recordings (if applicable)

  • Emergency 911 call data (where required by law)

  • Network performance and diagnostic data

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2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services

  • To process payments and manage billing

  • To personalize user experience

  • To communicate with you about updates, promotions, and service-related notifications

  • To enhance website security and prevent fraud

  • To comply with legal and regulatory requirements

  • To manage VoIP call routing, troubleshooting, and quality monitoring

  • To ensure E911 emergency compliance

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3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service providers: Third-party vendors assisting with payment processing, marketing, and IT services.

  • Telecom carriers & emergency services: As required for call routing, E911 services, and telecom compliance.

  • Legal and regulatory authorities: When required by law or to protect our rights.

  • Business transfers: In the event of a merger, acquisition, or sale of assets.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly.

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5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

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6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access, correct, or delete your personal data

  • Opt-out of marketing communications

  • Restrict or object to data processing

  • Request data portability

  • Lodge a complaint with a data protection authority

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To exercise these rights, contact us at privacy@voxvoice.com.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their policies.

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8. Children's Privacy

Our services are not directed to individuals under the age of 13. If we become aware that we have collected personal information from a child, we will take appropriate steps to delete such data.

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9. Compliance with Telecom Regulations

As a provider of VoIP and telecommunications services, we comply with applicable telecom regulations, including:

  • FCC (Federal Communications Commission) guidelines for VoIP services

  • E911 emergency services compliance

  • CALEA (Communications Assistance for Law Enforcement Act) requirements

  • State and federal data retention laws related to telecom records

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Your VoIP call data may be retained for regulatory compliance and legal obligations.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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11. Contact Information

For any questions about this Privacy Policy or how we handle your data, please contact us:

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By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy.​

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